At JewelSri, our goal is to ensure that your favorite jewelry reaches you safely, on time, and in pristine condition. Please read our shipping and delivery policy below to understand our process:

1. Order Processing Time

• We strive to prepare and dispatch your order as quickly as possible.
• Once your order is placed, it may take 0 to 3 business days for us to process, pack, and dispatch it.
• Generally orders are not shipped on weekends (Saturday-Sunday) or public holidays.
• For customized or made-to-order jewelry, processing may take up to 7 to 10 business days.

2. Estimated Delivery Time

Once your order is dispatched, the delivery timeline depends on your location (PIN code):

• Metro Cities: 3 to 5 business days after shipping
• Other Cities & Towns: 5 to 7 business days
• Remote/Interior Areas: 7 to 10 business days
• Sometimes, occasionally, the delivery time may be slightly delayed due to any festival, any government holiday, or any transportation issues.

3. Shipping Charges

• JewelSri offers Free Standard Shipping on all orders above 549/- across India.
• For orders below 549/-, shipping rate will be calculated at the time of checkout.

4. Secure Packaging

We know that jewelry is not only jewelry, it’s a pure emotion for you and your bonding link with JewelSri. Because jewelry is valuable and delicate, secure packaging is our top priority. All your ornaments are packed in special, tamper-proof, branded JewelSri boxes and pouches to ensure they are protected from any damage during transit.

5. Order Tracking

• As soon as your order is shipped from our facility, you will receive a confirmation Email and SMS.
• This message will contain the courier partner’s name and your unique Tracking ID / Link.
• You can track the live status of your package by clicking the link or visiting the “Track Order” section on our website.

6. Transit Security & Insurance

All JewelSri parcels are fully insured during transit. The insurance is valid until the package is successfully delivered to you. Once the parcel is delivered and signed for by you (or the designated recipient), the responsibility of the product passes onto you.

7. Damaged or Tampered Parcels

• If the parcel and packaging appears to be opened, torn, or tampered with at the time of delivery, please do not accept it.
• Hand it back to the delivery executive immediately and contact our Customer Support team at 6267669632 or Email us at [email protected] without delay. We will investigate the issue and arrange a replacement for you.

8. Address Accuracy / Unavailability of Consignee or Receiver

• Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information.
• Please confirm your address at the time of checkout.
• We or our Courier partner shall not be responsible for RTO due to a wrong address or unavailability of the consignee. We can ship your order again with a small amount of shipping charges.

9. Order Modifications and Address Changes

• If you need to modify your order or change the shipping address after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

10. Cash on Delivery (COD)

• Currently we do not offer Cash on Delivery (COD) services.

11. Contact Us For Any Query

• You can freely contact us without any hesitation. You can call or WhatsApp us on 6267669632 or Email us at [email protected].

Thank You